Administration

Problem:
Who do I contact during school for help?

Solution:
1. Ask at Minimum three other Laptop holding students if they know the solution to your specific concern.
2. Ask your current classroom teacher. DON'T disturb another class.
3. Ask Help Desk at AHS and E-team at DCHS.
4. Ask Ms. Gaddis at DCHS.
5. Ask Brian Benjamin at DCHS.

Problem:
My Internet won't load pages?

Solution:
1. Restart the Laptop
2. Run Lavasoft Adaware
3. Refer to help during school hours, (solution above) here.

Problem:
How do I Prevent Sypware during Internet use?

Solution:
1.Refer to the Student Laptop User Guide

Problem:
Can I Download anything onto my Laptop?

Solution:
1. Refer to the Student Laptop User Guide
2. If in question ask teacher if it is acceptable before you download it.

Problem:
Won't log in to network.

Solution:
1. Make sure that the password is correct.
2. Restart the Laptop.

Problem:
Why can't I see my personal user folder in the "W" drive on my Laptop?

Solution:
1. Read the Student Laptop User Guide.

Problem:
Am I allowed to make folders in my personal drive?

Solution:
1. Yes.

Problem:
Is there tech. support after school hours?

Solution:
1. Get on the Internet
2. Go to "http://www.ahs.dcps.org/eaglenet06/admin/heard/techsupport.htm"

Problem:
Will teachers and the school administration be monitoring my Laptop use?

Solution:
1. Read the Acceptable Use Policy.

Problem:
My parents have Question about the e-learning. Who do they contact?

Solution:
1. Stan Scott, eLearning Assistant Principal. E-mail: sscott@dcps.org
2. Brian Benjamin, eLearning Assistant Principal. E-mail bbenjamin@dcps.org
3. Susan Smith, Coordiantor of Technology for Daviess County Public Schools. E-mail ssmith@dcps.org

Problem:
Is there a good source for student e-mail use?

Solution:
1. Yes Refer to "http://www.dcps.org/technology/elearning/XP%20Web%20Outlook.pdf"

Problem:
My Screen isn't right-side up?

Solution:
1. Hold down Control and Alternate "CTRL and ALT" buttons then use the arrow keys to fix the problem.

Problem:
Battery won't charge?

Solution:
1. Turn off the Laptop.
2. Remove the Battery
3. Open the Laptop, with the battery out, and press the power button several times
4. Put the battery back In and turn on the Laptop.
5. Plug in the Charger and see if the battery charges.

Problem:
Why can't my battery last 5.4 hours as it should?

Solution:
1. Read Student Laptop User Guide

Problem:
How do you write to the CD drive

Solution:
1. Refer to the Student Laptop User Guide